Terms and Conditions

These site terms set the ground rules for using Planet 7 Oz Casino (the “Site”), creating and using a player account, accessing games powered by Real Time Gaming, joining promotions, and using any related services or tools we make available.

By visiting the Site, registering an account, depositing, playing, or claiming an offer, you agree to follow these conditions of use. They are here to set clear expectations about player responsibilities, what you can expect from us, and how we handle accounts, payments, bonuses, and service access in a fair and consistent way.

If you do not agree with these service terms, please do not use the Site or open an account.

Who can use Planet 7 Oz Casino

Planet 7 Oz Casino is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age in your jurisdiction (and never under 18)
• Be allowed to gamble online where you are located
• Use the services only for personal entertainment, not on behalf of someone else

It is your responsibility to make sure online gambling is lawful in your location. We may restrict or block access in certain countries or regions, and some games, payment methods, or promotions may not be available everywhere.

Creating an account - getting the basics right

When you register, you agree to provide accurate, current information and to keep it updated. This includes details such as your name, date of birth, address, email, and phone number where requested.

Key account rules:

• Your account must be opened in your own legal name
• Each player may register and use only the number of accounts permitted by the operator (typically one account per person)
• You may not create accounts using false details or someone else’s identity
• We may refuse a registration request or close duplicate accounts where it is reasonable to do so

If any of your registration details change, you should update them in your account profile as soon as practical.

Identity checks (KYC) - why we may ask for documents

To protect players and keep the platform secure, we may request verification at any time. This can happen during registration, before a withdrawal is approved, after unusual account activity, or when required by internal controls.

Verification may include requests for:

• Proof of identity (such as a government-issued ID)
• Proof of address (such as a recent utility bill or bank letter)
• Proof of payment method ownership (where relevant)
• Age verification and basic account confirmation

If verification is incomplete or documents cannot be confirmed, certain features (such as withdrawals, bonus eligibility, or account access) may be limited until the review is finished.

Your account, your responsibility

You are responsible for keeping your login details confidential and for all activity that happens through your account. If you believe your account has been accessed by someone else, contact support as soon as possible.

Accounts are personal. You may not:

• Share your account with another person
• Transfer, sell, or gift an account
• Use the Site on behalf of someone else
• Allow any third party to deposit, play, or withdraw for you (unless specifically permitted by the operator in writing)

We may take reasonable steps to protect account security, including password resets, session checks, or temporary restrictions when we detect suspicious activity.

Deposits, withdrawals, and your balance - what to expect

Planet 7 Oz Casino supports deposits and withdrawals using selected methods, which may include Visa, MasterCard, American Express, Neteller, Bitcoin/BTC, bank wire transfer, prepaid cards, and other options displayed in the Cashier. Availability can change by location, banking rules, and processing providers, and not every method will be available to every player at all times.

Important points to understand:

• Minimum and maximum transaction limits may apply and can vary by method
• Processing times can vary, including additional review time before approval
• Withdrawal requests may be reviewed for security, verification, and account integrity checks
• We may ask for additional information before completing a withdrawal, including documents listed in the verification section

Your account balance reflects funds available for play, plus any bonus funds (where applicable). Some bonus funds may not be withdrawable and may be removed when a withdrawal is processed, depending on the bonus rules.

If you believe your balance is incorrect, contact support promptly so we can review account logs and game records.

Bonuses and promotions - read the bonus terms before you opt in

From time to time, Planet 7 Oz Casino offers deposit bonuses, no deposit offers, free spins, and other promotions. All promotions can come with extra bonus terms that apply in addition to these general platform rules.

Common promotion conditions can include:

• Eligibility requirements (such as location, payment method, or player status)
• Promo codes that must be entered in the Cashier before depositing
• Wagering requirements that must be completed before cashing out
• Game contribution differences (some games may contribute less - or not at all - toward wagering)
• Time limits for using a bonus or completing wagering
• Maximum conversion or maximum withdrawal limits for specific offers

Some Planet 7 Oz Casino offers may be “sticky” (non-cashable), meaning the bonus amount is used for wagering but is not withdrawable and may be deducted from your balance when you cash out. No deposit offers commonly have stricter cashout limits than deposit-based offers.

Also note: claiming multiple free offers back-to-back may not be allowed. If a promotion requires a real-money deposit between free offers, failing to follow that requirement can affect bonus eligibility and related winnings.

Always check the specific promotion’s terms shown with that offer, because those rules control how the promotion works.

Games, features, and access - availability can change

We aim to provide reliable access to the Site and our game catalogue, but we cannot promise uninterrupted service. Access may be affected by maintenance, software updates, device compatibility, internet issues, geolocation restrictions, and technical faults.

We may add, remove, suspend, or limit games, promotions, features, or parts of the service at any time. This can include changes due to provider updates (including Real Time Gaming), regulatory requirements, or operational decisions.

If a game is unavailable or a feature is temporarily disabled, it does not create an entitlement to compensation, but we will handle confirmed issues fairly based on available records.

Fair play rules - keeping the platform safe for everyone

Using the Site means you agree to play fairly and use the services only for lawful, personal entertainment purposes.

Prohibited behavior includes:

• Fraud, chargeback abuse, or deliberately reversing payments after play
• Collusion or coordinated play intended to gain an unfair advantage
• Bonus misuse, including exploiting offer rules in a way that is not consistent with the promotion’s purpose
• Providing false, misleading, or incomplete information
• Attempting to manipulate games, results, promotions, or system settings
• Using bots, scripts, automated play, or unauthorized software tools
• Interfering with the Site’s normal operation, security, or integrity
• Letting someone else use your account, or using another person’s account

If we reasonably suspect prohibited behavior, we may take steps described in the next section to protect players and the platform.

When we may restrict or close an account - balanced operator rights

We may refuse service, restrict access, pause a bonus, hold a transaction for review, or suspend or close an account where it is reasonable to do so, including when:

• Verification is incomplete or cannot be confirmed
• We suspect fraud, account sharing, collusion, or bonus misuse
• Payment activity appears unauthorized or inconsistent with account ownership
• We believe the Site is being used unlawfully or in breach of these platform rules
• We need to comply with legal, regulatory, or security requirements

Any action we take is intended to be proportionate to the situation. Where appropriate, we may request additional information or documents to resolve an issue.

Errors and technical problems - how we handle mistakes

From time to time, errors can happen. This may include incorrect displays, game malfunctions, interrupted sessions, bonus crediting mistakes, or account balance discrepancies caused by technical faults.

When an obvious error occurs, we reserve the right to correct it and adjust the account outcome in a reasonable way. This can include:

• Correcting incorrect balances or bonus credits
• Voiding bets or results impacted by a confirmed malfunction
• Reinstating funds where records show a bet did not properly settle

We rely on system logs, provider records, and transaction history to review issues. If you notice a problem, contact support as soon as possible with the relevant details (game name, time, and what happened).

Responsible gaming - entertainment first

Gambling should be treated as entertainment, not a source of income. If play stops being enjoyable, we encourage you to take a break and seek support.

Responsible gaming tools and options may be available, such as limits or account restrictions. You can also review our guidance on the Responsible Gaming page.

Intellectual property - what belongs to the operator and providers

The Site’s design, logos, branding, text, graphics, software elements, and other original content are owned by Planet 7 Oz Casino or used under license. Game content and related materials may also belong to our software providers.

You may not copy, reproduce, republish, distribute, or commercially exploit Site content without written permission, except for normal personal use required to access and use the Site as intended.

Third-party services and linked tools

Some parts of the platform rely on third-party providers, including game software, payment processors, identity verification tools, and hosting or security services. These services may have their own operational limits and may experience downtime or delays outside our direct control.

Where the Site contains links or integrations provided by third parties, your use of those services may also be subject to their terms and policies.

Liability limits - a fair and practical approach

We work to provide a secure, functional platform, but we are not responsible for losses or damages caused by events outside reasonable control or by factors not attributable to us, such as:

• Internet disruptions, device failures, or unsupported browsers
• Player mistakes (for example, entering incorrect payment details)
• Technical failures or interruptions affecting access to the service
• Third-party outages or processing delays
• Events commonly considered force majeure (such as major infrastructure failures)

Nothing in these conditions of use is intended to limit rights that cannot be excluded under applicable law.

Services provided “as available” - no guarantees

The Site, games, and services are provided on an “as is” and “as available” basis. While we aim for stable performance, we cannot guarantee:

• Continuous, uninterrupted access
• Error-free operation at all times
• That every game, feature, payment method, or promotion will always be available in every location or at every moment

Updates to these service terms

We may update these site terms from time to time to reflect changes to the platform, security practices, game offerings, or operational requirements. The version posted on the Site is the version that applies from the date it is published, unless we state otherwise.

We encourage you to review this page periodically, especially before depositing, withdrawing, or joining a new promotion.

Related policies you may need to review

These platform rules work alongside other important pages and policies, including:

• Privacy Policy
• Bonus-specific rules shown on each promotion
• Any published AML/KYC guidance, where applicable
• Cookie and tracking disclosures, where applicable

If there is a conflict between a promotion’s specific rules and these general account rules, the promotion’s specific rules will usually control for that promotion.

Contacting Planet 7 Oz Casino

If you have questions about these conditions of use, your account, a transaction, or a promotion, please contact Planet 7 Oz Casino through the official support channels listed on the Site (such as live chat or email support, where available).

Using the Site means you agree to follow these rules, and we aim to apply them in a consistent, reasonable way so players know what to expect while enjoying the platform.