FAQ

Getting started at Planet 7 Oz Casino is quick and hassle-free. Click the 'Sign Up' button on our homepage, fill in your basic information—including your name, email, and preferred currency (AUD)—then create a secure password. Once you've confirmed your details and agreed to our terms, your account will be activated instantly. You'll receive a confirmation email; follow the instructions to verify your account and access the full range of games and promotions. If you need help during registration, our customer support team is ready to assist you in real time.

Planet 7 Oz Casino offers a wealth of rewarding promotions, starting with our generous 100% Welcome Bonus for new players. Regular deposit bonuses, exclusive event-based offers like St. Patrick’s Day specials, free spins, and no deposit bonuses keep the excitement going. Check our Promotions page often for the latest deals and seasonal surprises. All bonuses are subject to terms, including wagering requirements and eligible games, so always review the relevant details to maximize your rewards.

No Deposit Bonus codes are available during special promotions or by subscribing to our newsletter. Enter the code in the cashier section under 'Coupons' before playing, and you'll receive free credits or spins—no deposit required. These offers let you explore real money games risk-free and even cash out your winnings once wagering requirements are met. Watch your inbox and our promotions page for the latest codes, as they’re often time-sensitive and exclusive.

Planet 7 Oz Casino supports a range of secure payment options: Visa, MasterCard, American Express, Bitcoin (BTC), Bank Wire Transfer, Neteller, Prepaid Card, and Person to Person. All deposits are processed promptly, while withdrawal times vary by method. Bitcoin and e-wallets usually offer the fastest cashouts. Visit our Banking page for specific instructions and minimum/maximum limits for each method. Always use a payment option registered in your own name to ensure smooth transactions.

Wagering requirements dictate how many times you need to play through a bonus before withdrawing any winnings. For example, a 30x requirement on a $100 bonus means you must place $3,000 in bets before cashing out. Some games contribute differently toward these requirements—slots generally count 100%, while table games may contribute less. Always read the bonus terms closely so you can plan your play and withdrawals strategically.

Yes, Planet 7 Oz Casino is fully optimized for mobile play. Access your favorite slots and table games directly through your device’s browser—no app download needed. The mobile site features smooth navigation, quick loading times, and full access to bonuses, banking, and support. Whether you’re using an iOS or Android device, you can enjoy casino action anywhere in Australia without missing a beat.

Planet 7 Oz Casino is powered by Real Time Gaming (RTG), a leading software provider known for its reliability and innovative features. You’ll find hundreds of slots, classic table games like blackjack and roulette, and specialty games. New titles are regularly added to keep your gaming experience fresh and engaging. All games undergo rigorous fairness testing, ensuring random outcomes and equal opportunities for every player.

Absolutely. Planet 7 Oz Casino operates under a recognized iGaming license, ensuring compliance with industry standards for fairness, transparency, and player protection. Our licensing guarantees that all games are independently audited and that your rights as a player are safeguarded at every stage. For more information about our regulatory framework, you can visit the About Us page or contact our support team.

The Know Your Customer (KYC) process is a legal requirement designed to protect players and prevent fraud. Before your first withdrawal, you’ll need to provide proof of identity (such as a passport or driver’s license), proof of address, and in some cases, proof of payment method. This process ensures your account’s security and keeps the casino environment safe for everyone. Documentation is reviewed quickly, and your information is stored securely in line with privacy regulations.

If you encounter technical difficulties—such as game freezing, slow loading, or payment hiccups—start by clearing your browser cache or restarting your device. Ensure your internet connection is stable, and that your browser or app is updated. For persistent issues, our support team is available around the clock via live chat and email. We’re committed to prompt troubleshooting so you can get back to uninterrupted gaming fun.

We take responsible gaming seriously. Planet 7 Oz Casino provides tools like deposit limits, session time reminders, and self-exclusion options to help you manage your play. Access these features in your account settings or reach out to our support team for assistance. We also partner with external organizations that offer confidential help if you feel your gaming is becoming problematic. Your well-being is our priority.

Your security is our top priority. Planet 7 Oz Casino uses advanced SSL encryption and secure server technology to safeguard your personal and financial data. All transactions are monitored for suspicious activity, and we adhere to strict privacy policies. You can play with confidence, knowing your information is protected against unauthorized access at every step.